What it does
Sends SMS/Slack + creates task when Stripe dispute occurs, including order details and response deadline.
Why I recommend it
Chargebacks are time-sensitive. Immediate alerts help you win more disputes.
Expected benefits
- Higher dispute win rate
- Less revenue loss
- Organised evidence gathering
- Visibility for finance and support
How it works
Stripe dispute webhook -> fetch customer/order info -> notify channel + create task/ticket with due date -> optionally trigger automated evidence collection.
Quick start
Have Stripe email alerts forward to Slack to demonstrate urgency before customising.
Level-up version
Auto-pull receipts, shipping proofs, and conversation logs; escalate to finance leadership if pending near deadline.
Tools you can use
Payments: Stripe
Messaging: Slack, Twilio
Automation: Zapier, Workato
Support: Zendesk for dispute handling
Also works with
PayPal dispute alerts, Shopify chargebacks.
Technical implementation solution
- No-code: Stripe -> Zapier -> Slack + ClickUp task.
- API-based: Webhook -> evidence collector microservice -> Twilio SMS + Asana tasks.
Where it gets tricky
Gathering required evidence quickly, handling disputes in different currencies, and preventing duplicate tasks if Stripe retries events.
