Author: Brett Kraiger

Automatically detects email threads in Gmail with 10+ messages, uses Claude to generate a concise summary of the entire conversation, and adds the summary as a label or note so you can catch up instantly.

Uses AI to automatically create personalised re-engagement email sequences for at-risk accounts based on their usage patterns, churn risk signals, and customer journey, generating contextual messaging to address concerns and prevent cancellation.

It automatically detects and captures client praise from emails, messages, reviews, and surveys into a searchable library tagged by service, outcome, and use permission. You’ll never lose a great testimonial or scramble to find the right social proof again.

Analyses error logs or monitoring alerts and drafts proactive customer communications explaining the issue, impact, and workaround.

Looks at form responses (type, urgency, department) and creates tasks/projects in the correct Asana team with appropriate assignees and SLAs.

Automatically monitors CRM notes, call transcripts, and email conversations for competitor mentions, sending instant SMS alerts to sales managers with context (which competitor, which deal, what was said) to enable timely competitive strategy.