Author: Brett Kraiger

Pulls product documentation, past tickets, and release notes, then uses Claude to draught polished FAQ answers that can be published on your site or help centre with minimal editing.

It automatically categorises incoming support requests by type and urgency, routes them to the right team member, and provides a summary with suggested responses. SLA timers start immediately so nothing gets forgotten.

Uses AI to analyse Typeform survey responses, extract common themes and sentiment, quantify feedback categories, and generate structured reports in Google Sheets with top insights and recommended actions based on customer voice.

Sends SMS/Slack + creates task when Stripe dispute occurs, including order details and response deadline.

Monitors client usage, completed milestones, and behaviour to suggest relevant next services at the right time – upselling based on signals of need, not calendar dates.

Monitors scheduled n8n workflows and pings ops if a run is missed or errors, providing logs and retry links.